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- Hacker News
- AI might soon overlap any possible technical or operational moat that you spend a year or more building
If your operational moat is customer service, you will be safe.
by brudgers - This is true, which is why the ideal things to do now are actions which increase your moat, or return on model improvement in the future (for example, accumulating data which future better models could more effectively capitalize on)
- I guess the difference is the folks on the 100 year ship won’t get any feedback that the tech leapfrogs have happened, whereas at least some of the software players have a chance to use their market knowledge to at least adapt.
The marketing outreach in general for too many companies still leans heavily on “we use AI”, whereas most customers just want results and whether you use AI to either provide those results (or to make it cheaper or faster) isn’t a primary concern of the customer.
by ac2u