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- Hacker News
- >write an entire blog post ranting about how the company that runs the product doesn't give a shit and has terrible support
>signs up for it anyway
Why?
by samlinnfer - sunk cost fallacy I guessby el1s7
- Notice how they were going to go to Microsoft next?
Clearly a masochist.
by NewJazz - Just wait for someone at Google to read this post and then block the domain retrospectively.by petepete
- And ban their entire Google accountby llacb47
- Since the author asked about Alice: it was an Internet provider in France in the early 2000's.
Some domains in that list are truly ancient. That was a trip down memory lane.
by dutchCourage - same in italy btw, it was an italian provider with some european presence, since then they rebranded (several times actually)by kome
- Google has a computer making decisions that affect humans, and then they then have humans defending the decisions a computer did. We live in a dystopia. I hope "Karen" sees the irony in the day job she is doing.
A COMPUTER CAN NEVER BE HELD ACCOUNTABLE. THEREFORE A COMPUTER MUST NEVER MAKE A MANAGEMENT DECISION.
—IBM, 1979
by anilakar - Technically not allowed in the EU. Will probably take several more years before they get fined a few hundred million again.by Maxion
- I use a .one for a project where it makes perfect sense. Brevo, who are a huge email delivery platform, told me they don't support signing up with a .one domain. Fortunately, after a couple of weeks going back-and-forth one of their developers eventually saw sense and fixed it.
Sadly, with Google, I don't think you'll ever get the issue that far up the chain.
by qingcharles - I've got a .email domain which various UK based retailers insist isn't a real domain from which email can be sent. I've been trying to convince Argos that it is real for about seven years.
To their credit, my building society actually took it all on board and fixed their system within a few months. To my incredible surprise, so did a major insurer.
by hkt - The end is really hilarious. Google had a stupid frontend-only validation, it seems.by sam_lowry_
- This seems like something more intended to avoid a bunch of pointless attempted signups from people who don't understand what having a domain means who then won't be able to do the later step where you verify that you actually own it.
A client-side check's not so unreasonable for that kind of thing.
Of course then you still want the list to be accurate and/or actually have some working support flow that results in an overzealous filter getting fixed. The code suggests that they do or did have a process at some point: the list of specific domains is an override that allows domains that would otherwise match one of the regexes and get blocked.
by zerocrates - All that leetcode, whiteboarding, and Googly-style interview questions just to put front-end validation for security.
- I was under the impression Google engineers went through a rigorous hiring process, yet this is the sort of thing you get from lowest bidder consultants who have inexperienced devs.by pigbearpig
- Since Google themselves claim that's a security check, there's a bug bounty here.
The author of that article missed their chance making Google eat their words.
by chmod775 - > Just for context, this is a premium domain with a very high premium renewal fee, no history of abuse obviously.
The registry premium domains on the new TLDs have several issues. The biggest IMO is a lack of price protection. Non-premium domains at least get the cohort based protection from section 2.10c of the registry agreement.
So, in addition to being treated as a 2nd rate domain, there’s nothing stopping the registry from cranking up the price if a domain gets popular. I don’t think it’s ever happened, but have never found contractual terms that forbid it.
I made a website about it a while ago after a registry reclassified one of my domains from standard to premium.
by TLDRisk - Do you have a list of TLDs that don’t charge for premium domains? E.g. I have never seen a Registry Premium .com domain.by sebmellen
- All more reason to stick with standard TLDs like .com, .org, .net, and your country’s TLD when you can.by dannyw
- I had a similar experience with Google's support this year when I logged to my older Google account from a new device, and I was automatically logged out from everywhere, when I was trying to login again it asked me to provide an OTP, when I asked the form to send me the OTP, it said that I've done so many attempts.
Later, I learnt that this is actually very common problem, if you see the "Me too" count on the Google Community Help, it's about 20K (https://support.google.com/accounts/thread/52598991/my-gmail...) users, that's a huge amount of false positives that Google refuses to care enough about to make a change in their automated account process, which they keep bringing up when users complain, they say the process is automated and nothing could be done about it (well, you are a tech company, can't you like change the code or something?). Unironically I had to wait uncertainly for a week then try, which did not work (same too many attempts), then after two weeks, then after couple of months, until I just gave up and created a new account. After 4 months I was able to finally login again.
by lr0 - I'm now at the point where I cannot create a new Google account as my phone number "has been used too many times".by FireBeyond
- Since "me too" begins with "me", support staff couldn't see it, and assumed it was just one product (human) having the issue.by chadgpt3
- Smells like „product engineering“. So a product or an engineering lead gets a task to reduce risks of specific abuse by preventing someone from sending email from yahoo or web.de clone. As a quick solution they add this filter without „overthinking“ it. The impact is low, a few customers in a million, so its stupidity gets unnoticed and, once first complaint reaches them, quietly deprioritized to death. Removing it is cheap: the justification for taking that work is likely the show stopper. Google is an old large corp that hires and fires at a scale. Owning removal of abuse filter to increase revenue by Planck-sized amount is an impossible thing.by ivan_gammel
- I get this sort of thing constantly because my domain, 3e.org, which I have had for 30 years, is apparently impossible. It's either too short to be real, or starts with a number (obviously impossible).
And like the author, 90% of the time I can just disable their front-end validation and go on my merry way.
by dmd - ahaha I still remember when 3com forced icann to allow leading numbers and that was some shitstormby lstodd
- Super cool website btw.. cheers!by sebmellen
- My friend has a short last name, and they still have many websites be like "must be longer then 3 letter"by jofzar
- My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my credit card for the subscription.
I’m now in the process of switching to Fastmail. Google doesn’t give a shit about anything besides for their golden goose, I would encourage everyone to move away from their services before they just screw you with no warning or recourse just because they can.
by an0malous - Yea I really resonated with the messaging and mission of Migadu. Super reliable hosting. Have had it for nearly 5 years now. (of course now that I recommend it, I bet they're going to have an outage...)by dabbz
- Dispute the credit card charge and you might be able to get in touch with someone.by phyzome