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- Hacker News
- Isn't this basic enshittification? Offer a really good product to get users, use number of happy users to get funded, then once you're funded you gut the product, you raise prices and you hope not all your customers flee.by curtisblaine
- Ive worked with about 100 saas marketing teams. Most have a hard time making product led growth viable. The usual reason is the freemium plan ends up converting poorly to revenue compared to a conversion path involving a sales person.by cm2012
- Incentives matter.
Early stage founders have one set of incentives: finding product-market fit.
Founders who bootstrap have another set of incentives: making customers happy.
Founders who take VC money have two sets of incentives: making customers happy and making investors money in a reasonable timeframe, which means certain amounts of growth. These incentives are sometimes aligned but can be at odds.
by mooreds - There are so many reasons to do this but a big one is that investors/buyers are laser focused on retention metrics and companies with a lot of PLG customers have worse retention metrics since those customers are smaller and tend to start/churn more often. Another one is that it's unfortunately just more efficient to go upmarket after enterprise customers and let your PLG motion die on the vine.by Nicholas_C
- I don’t know anything about this particular company, but in general companies do this so they can practice first-degree price discrimination [0].
In other words, they can’t charge a big company 100x for SSO if that company sees what small self-serve companies are paying.
[0] https://www.investopedia.com/ask/answers/042415/what-are-dif...
by remyp - PLG is hard. Very few companies can actually do it well. It demands an excellent product bar, compounding growth and both of those teams actually work with each other instead of against.
Series A starts the treadmill. Now you have compounding growth requirements and you can’t afford to retool product when things slow down.
So you shut down onboarding because conversion rates are always better when users are being handheld and that doesn’t break product.
That logic stacks as you scale and the pressure from VC’s mount.
FWIW, I run a competing company in the space and we skipped the Series A specifically because we have gone down this path before. That doesn’t mean we have a better product by default but we don’t have those same pressures and we can just retool things when needed. Almost 5 years in and we don’t even offer annual plans unless someone really twists our arm, our time is focused on product vs revenue growth.
That is a hard line to walk if you’re on the VC climb.
by chrisfrantz