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- Hacker News
- Hmm... Is it an experiment? I'm seeing all reviews both on the web and in the app (Android phone).
Having said so, I am not hopeful. Amazon has gone the enshittification route with the gusto few companies have. And they've been actively (and gleefully) making some of the most useful features near useless. This can be seen most pointedly with order history search. Whereas in the past searching for a string brought up the past orders based on string match, now trying to search for a given term brings up gobs of past orders with items having absolutely no relevance to that search term. My cynical theory here is that someone "improved" order search by bolting on "AI."
It pains me a lot. I've been a fiercely loyal Amazon customer since 1994 and for a long time they've been the most customer-obsessed company out there. I can't even describe how different things are now.
by Postosuchus - This is false. I was just on Amazon and none of what you said was true. The filter options and reviews are all there
- Amazon replied :
Hello,
Thank you for your request to see more customer reviews.
Your request has been approved, and you should now see more customer reviews.
Thanks for choosing Amazon. ©2026 Amazon.com, Inc. or its affiliates. Amazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates, Amazon.com, Inc. 410 Terry Avenue N., Seattle, WA 98109.
by tonymet - This happened to me starting yesterday. Customer support was no help. Making me seriously consider exploring alternatives to Amazon.
This is both on the app and using the website on my computer.
by graton - It looks like Amazon is starting to hide some reviews to protect against data scraping bots, and in some cases it is affecting real (non-bot) customers.
Were you signed in when you got the message? All of the sorting / filtering / search options are showing up fine for me (as a signed in user).
by maxbobby - Hard to know how to feel about this. Bots and such have really ruined the value of customer reviews. The best that can be said is they don't work as intended. The question is whether Amazon can actually fix this problem rather than continuing band-aid over it.by everdrive
- I haven't seen this yet. Never used the app - I use the mobile site usually while logged in (but not always). Unfortunately a few features are missing (like being able to see all items for some reason by a specific seller) but otherwise it works well.
Is this you on X or did you link to a random post ?
by Melatonic - Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information.
Clearly a customer focused decision.
by 0cf8612b2e1e