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  • We all learned this back in first grade. The kids that behaved in class and did their homework did not command most of the teacher's time and effort. It was the problem children who refused to follow the rules and needed constant praise for every bit of actual effort that they put into their studies; that got the teacher's attention.
  • This is how people get promoted at work. They break something, it escalates and gets visibility, emails sent to executives. Now, they 'fix' it, many thank yous from everyone for a job well done. Another version of this is delay the work you are supposed to do a long time back and let it gain visibility. Executives are blind, they can't see work being done by people who take ownership and get shit done before it becomes a problem. However, executive will remember the name of the person who breaks shit and 'saves' the day.
  • Ian Rush said it best: "It's best being a striker. Miss five, score the winner, you're a hero. The goalkeeper plays a blinder, lets one in, and he's a villain."

    Every place I've worked rewards the firefighter over the person who made sure nothing ever caught fire. And the worst part is the math is obvious to everyone except the people who set the incentives.

  • I had this problem at a previous job. I spent almost all of my time taking care of the behind the scenes administrative work (scheduling meetings, making sure that people had the information they needed to come into the meetings prepared, etc.). However, when performance review came around I was told that the only thing that they cared about was that I hadn't completed many story points because I was too busy keeping things from falling apart.

    So I stopped doing all the administrative work and focused on just completing story points. A week or two later my manager asks the team "how come all of our meetings are falling apart now? We get into a meeting and no one knows what's going on."

  • I began migrating from network/hardware/IT work and into marketing after nearly 2 years of heavy lifting getting ready for Y2K. In the end, "nothing happened," so all that time and money was wasted, according to nearly every company I worked with. Even had one demand a full refund. I agreed as long as I could revert all the work that I had done. They agreed, and the next day after that their entire system collapsed.

    I couldn't even get my own dad to pay for network support for his company since he would never pay my rate for anyone no matter what. After 2 other people failed to solve his problem I fixed it in 15 minutes and then he "really" didn't want to pay because it only took 15 minutes.

    I was very good at what I did but got no appreciation for keeping things from breaking, only for fixing things after they broke. Marketing paid better, and I could point at real world numbers daily and justify my pay. I don't like it anywhere near as much, but at least it gets more respect than any other IT work I did.

  • There are a lot of things like this.

    My favorite is how elegant solutions often look simple in retrospect. So if you noodle on a problem for a while and then come up with a clever solution: once you explain it to someone they'll be like, "yeah, of course."

    Meanwhile the guy next to you that overcomplicates the problem ends up getting kudos for building something so difficult :D

  • The title reminds me of an interesting ancient Chinese anecdote. And it is also a bit ironic that Toyota has gotten itself into some scandals recently (https://www.bbc.com/news/articles/c1wwj1p2wdyo).

    King Wen of Wei asked Bian Que:

    “Of you three brothers, all physicians, who is the finest in the healing art?”

    Bian Que replied:

    “My eldest brother is the finest; my second brother comes next; I, Bian Que, am the least of the three.”

    King Wen said:

    “May I hear why?”

    Bian Que answered:

    “My eldest brother sees illness in the spirit, before it has taken shape, and removes it unseen; therefore his name is known only within our household.

    My second brother treats illness when it is but a hair’s breadth from appearing; therefore his name does not travel beyond our village lane.

    As for me, Bian Que: I pierce the blood vessels, administer strong medicines, and cut open the flesh. Thus, by such visible acts, my name has spread among the lords.”

  • I've been in those companies where "struggling departments" ended up getting all the praises and raise in budgets the following quarter because of the heroic saves they did, and raising awareness on how important they are... For stuff they totally caused on themselves.

    Meanwhile, my perfectly purring department was struggling to keep the lights on.

    It's a serious problem in this industry due to the disconnect between non-technical management (who understands how to double click) and engineering (who holds the company standing).

    <insert IBM story about IT department cost cuts>

    I'm not sure how we solve this, other than having management come from engineering.

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Nobody ever gets credit for fixing problems that never happened (2001) [pdf] · Birbla